D.C. Act 25-198. Office of Unified Communications Transparency and Accuracy Emergency Amendment Act of 2023.
AN ACT
To amend, on an emergency basis, the Office of Unified Communications Establishment Act of 2004 to require the Office of Unified Communications to collect and post publicly on the Office's website the number of calls eligible to be diverted to alternative responses, the number of those calls diverted, and data on daily call-taking and dispatching operations; and to amend section 16-1053 of the District of Columbia Official Code to add a representative of the Office of Unified Communications as a member of the Domestic Violence Fatality Review Board.
BE IT ENACTED BY THE COUNCIL OF THE DISTRICT OF COLUMBIA, That this act may be cited as the "Office of Unified Communications Transparency and Accuracy Emergency Amendment Act of 2023".
Sec. 2. The Office of Unified Communications Establishment Act of 2004, effective December 7, 2004 (D.C. Law 15-205; D.C. Official Code § 1-327.51 et seq.), is amended by adding a new section 3207b to read as follows:
"Sec. 3207b. Call data collection and posting.
"(a) On a monthly basis, the Office shall collect and publicly post on the Office's website the number of calls eligible to be diverted and the number of calls actually diverted to the:
"(1) Department of Behavioral Health Access Help Line;
"(2) District Department of Transportation for motor vehicle collisions that do not result in an injury;
"(3) Department of Public Works for parking enforcement; and
"(4) Fire and Emergency Medical Services Department Nurse Triage Line.
"(b) On a monthly basis, the Office shall publicly post the following information on the Office's website:
"(1) Descriptions of each call-taker and dispatcher error, the cause of the error, and the corrective action taken by the Office;
"(2) Number of shifts operated under minimum staffing levels;
"(3) Average and maximum call to answer times;
"(4) Average and maximum answer to dispatch times;
"(5) Number of calls in the queue for over 15 seconds;
"(6) Number of calls dropped following a queue time of over 15 seconds; and
"(7) Number and type of 911 misuse calls.".
Sec. 3. Section 16-1053(a) of the District of Columbia Official Code is amended as follows:
(a) Paragraph (9) is amended by striking the phrase "; and" and inserting a semicolon in its place.
(b)
(c) A new paragraph (11) is added to read as follows:
"(11) The Office of Unified Communications.".
Sec. 4. Fiscal impact statement.
The Council adopts the fiscal impact statement of the Budget Director as the fiscal impact statement required by section 4a of the General Legislative Procedures Act of 1975, approved October 16, 2006 (12 Stat. 2038; D.C. Official Code § 1-301.47a).
Sec. 5. Effective date
This act shall take effect following approval by the Mayor (or in the event of veto by the Mayor, action by the Council to override the veto), and shall remain in effect for no longer than 90 days, as provided for emergency acts of the Council of the District of Columbia in section 412(a) of the District of Columbia Home Rule Act, approved December 24, 1973 (87 Stat. 788; D.C. Official Code § 1-204.12(a)).
