§ 1–327.56c. 311 services.

(a) No later than 180 days after June 8, 2024, the Office shall permit persons to submit requests for the following services via the District's 311 system at all times:

(1) Maintenance of porous flexible pavement sidewalks by the District Department of Transportation (by selecting "porous flexible pavement" as the material within the "Sidewalk Repair" service group);

(2) Leaf collection by the Department of Public Works ("DPW"); except, that the Office shall not be required to permit persons to submit requests for this service during seasons in which DPW does not offer this service; and

(3) Graffiti removal by DPW; except, that the Office shall not be required to permit persons to submit requests for this service during seasons in which DPW does not offer this service.

(b) No later than 180 days after [when effective], the Office shall facilitate referrals and access to the relevant servicing entities for the following request-types, such as through the posting of website links or contact information, and the Office may include a disclaimer that the referral does not commit the Office to back-end work or quality assurance for completion of the service request:

(1) Maintenance of electrical wires;

(2) Maintenance of utility poles;

(3) Maintenance of fire hydrants; and

(4) Alcoholic Beverage and Cannabis Administration response to issues relating to alcohol sales, including:

(A) After-hours sales of alcohol;

(B) Breach of a settlement agreement;

(D) Excessive noise;

(E) Operating without an ABC license;

(F) Overcrowding;

(G) Sale of alcohol to intoxicated persons;

(H) Sale of alcohol to minors; and

(I) Trash.

(c) No later than 180 days after June 6, 2024, the Office shall direct 311 system users to the National Park Service website when a user provides a property location that is under National Park Service jurisdiction.